Telephone Triage Nurse

 Join the future of healthcare with CURIS Connect, where compassion meets innovation. As a Telephone Triage Nurse, you’ll play a vital role in delivering high-quality remote clinical care that makes a real difference in patients’ lives. You’ll be the reassuring voice on the other end of the line—assessing patient needs, refilling medications when appropriate, reviewing lab results, and providing clear, evidence-based guidance to help patients take the next best step in their care.

This role combines the art of nursing with the power of technology, giving you the opportunity to make a meaningful impact from anywhere—while collaborating with an incredible team of healthcare professionals dedicated to accessible, patient-centered care.

  Primary Responsibilities:

· Assess and Triage: Conduct comprehensive assessments of patients’ symptoms and concerns via phone using standardized protocols and clinical decision-support tools.

· Educate and Empower: Provide patients with evidence-based information, guidance, and emotional support to help them understand their conditions and next steps.

· Medication Management: Process medication refill requests when clinically appropriate, ensuring safe, accurate, and timely coordination with providers and pharmacies.

· Lab Result Review: Discuss lab results with patients, providing clear education, care recommendations, and follow-up instructions per provider direction.

· Collaborative Care: Work closely with providers and interdisciplinary team members to ensure continuity, coordination, and patient satisfaction.

· Emergency Judgment: Determine urgency of care and escalate appropriately when emergency or immediate attention is required.

· Documentation: Accurately document all patient interactions within the organization’s EHR in compliance with legal, regulatory, and organizational standards.

· Confidentiality: Uphold strict HIPAA compliance and maintain patient privacy at all times.

· Follow-Up and Outcomes: Conduct follow-up calls as needed to ensure resolution of patient concerns and reinforce care plans.

· Professional Growth: Stay up-to-date on best practices, participate in ongoing training, and contribute to a supportive, innovative clinical culture.

Skills / Qualifications: 

· Active, unrestricted Registered Nurse (RN) license — California license required.

· Minimum 2 years of clinical nursing experience (primary care, urgent care, or ER preferred).

· Previous experience in telephone triage or telehealth strongly preferred.

· Excellent clinical assessment, critical thinking, and communication skills.

· Comfort with electronic health records (EHR) and digital health tools.

· Ability to work independently while thriving in a collaborative, fast-paced virtual environment.

· Located in PST, MST, or CST time zones preferred