This is a remote position.
Our client is looking for a compassionate and highly organized Medical Virtual Assistant to join their dedicated team on a part-time basis. They are a prominent and innovative healthcare provider that has been recognized for their significant growth and commitment to patient-centered care in recent years.
Responsibilities:
Extend a warm welcome to new patients, guiding them through the onboarding process and providing continuous support.
Cultivate strong, trusting relationships with patients through empathetic and professional follow-up communications.
Accurately manage, update, and document all patient information and notes within their CRM and EMR systems.
Efficiently collect, process, and complete all necessary digital patient documents and intake forms.
Oversee individual patient cases, maintain meticulous database records, and ensure the highest level of confidentiality.
Deliver exceptional customer service by addressing patient inquiries and questions via phone, email, and SMS.
Manage the practice's calendar, handle appointment bookings, and confirm schedules to ensure efficient clinic operations.
Proven experience in a medical receptionist or patient-focused customer service role.
Exceptional communication and interpersonal skills.
High level of organization, diligence, and professional ethics.
Familiarity with EHR/EMR systems and the Google Suite.
Qualifications:
A charismatic and empathetic personality with a patient-first mindset.
Highly organized and diligent with a strong sense of professionalism.
Ability to maintain strict confidentiality and handle sensitive information.
100% remote work flexibility.
Part-time schedule.
Opportunity to work with a leading and growing healthcare provider.