Medical Virtual Assistant [K-TSWC]

This is a remote position.

Job Description: Medical Virtual Assistant [K-TSWC]

Position Type: Full Time
Work Hours: 9:00 AM - 5:00 PM (EST)
Work Days: Monday to Friday
Salary: $5 - $6 per hour (depending on experience)

We are passionate about helping sports enthusiasts and weekend warriors achieve their full athletic potential. Through innovative methods such as medical massage, soft tissue rehabilitation, and acupuncture, we assist patients in recovering from injuries and unlocking their physical capabilities.

We are seeking a detail-oriented, proactive Medical Virtual Assistant to support our medical practice. The ideal candidate will have experience with managing administrative processes, patient follow-ups, and claims, while ensuring accuracy and efficiency in daily operations.

Preferred Candidate Traits

• Detail-oriented and thorough in their work.
  

• Proactive in identifying issues and providing solutions.
  

• Adaptable to changing tasks and able to manage multiple responsibilities.
  

• Familiarity with medical billing codes and reimbursements.
  

1. Managing Aging Reports
   

• Track and process payments efficiently.
  

• Follow up with patients to ensure checks sent to their homes are brought to the office.
  

2. Monitoring Visit Authorizations
   

• Daily tracking of therapy visit authorizations across different services.
  

• Ensure correct authorizations are applied to the appropriate appointments and prevent overuse.
  

3. Patient Follow-Ups
   

• Reactivate patients who haven’t visited in a while.
  

• Regularly follow up with patients regarding pending payments and check receivables.
  

4. Flexibility for Additional Tasks
   

• Assist with marketing initiatives, such as identifying schools for outreach.
  

• Adapt to new administrative tasks as needed.
  

5. Data Entry and Documentation
   

• Maintain accurate records for billing, including payment codes and amounts.
  

• Handle medical documentation and update patient information in EHR/EMR systems (Dr. Chrono experience is a plus).
  

6. Claims Processing & Insurance Verification
   

• Process claims, verify insurance, and ensure timely reimbursements.
  

7. Collaboration with Staff
   

• Communicate with the front desk staff and occupational therapists to ensure alignment on billing and authorization processes.
  

8. Statistical Reporting
   

• Generate key performance reports, including patient visit averages and reimbursement trends.
  

• Identify discrepancies in codes or payments and bring them to attention promptly.
  

9. Auto Accident Authorizations
   

• Manage time-consuming authorizations related to auto accident claims.
  

10. Email & Text Management
    

• Handle correspondence and inquiries professionally via email, phone, and video conferencing.
  

Requirements

Qualifications

• Previous experience in a similar role (Medical Receptionist, Medical Admin Assistant, Medical Billing).
  

• Proficiency in EHR/EMR systems (Dr. Chrono preferred).
  

• Experience with Auto Accident Authorizations is preferred.
  

• Strong attention to detail and ability to identify and address discrepancies.
  

• Proficiency in Google Sheets or Excel.
  

• Excellent communication skills via email, phone, and video conferencing (Zoom/Google Meet).
  

• Self-motivated and able to work independently after initial onboarding.
  

• Experience with claims processing and insurance verification is a plus.
  

Technical requirements

• Device: Reliable laptop or desktop computer.
  

• Internet: High-speed connection (minimum 10 Mbps).
  

• Audio: Noise-canceling headset.
  

• Video: Webcam for virtual meetings.
  

• Workspace: Quiet, professional environment.
  

Additional Requirements

• Must submit a short video introduction as part of your application
  

• Be as detailed as possible with your experience when answering the fields.