Medical Virtual Assistant (MedVA) | Pillar

Medical Virtual Assistant (MedVA) Pillar Health Solutions

Pillar Health Solutions is a Texas-based healthcare organization dedicated to improving patient care through operational efficiency and clinical excellence. The team supports a growing network of US-based physicians and clinics, providing patients with timely, accurate, and compassionate service.

Through GoLean Health, we are seeking a Medical Virtual Assistant (MedVA) who can be an integral part of the healthcare operations team, ensuring seamless communication, accurate documentation, and excellent patient experience.

Key Responsibilities

• Appointment Scheduling:
  Manage provider calendars, confirm and reschedule appointments, and send reminders to minimize no-shows.
• Patient Communication:
  Answer calls, respond to inquiries, and manage voicemails or text messages in a professional, HIPAA-compliant manner.
• EHR / EMR Management:
  Update patient records, upload documents, process referrals, and maintain data accuracy in systems like Athena, ECW, or similar.
• Insurance Verification and Pre-Authorization:
  Verify patient eligibility and coordinate with insurance providers as needed.
• New Patient Intake:
  Collect and record patient demographics, insurance details, and medical history accurately and efficiently.
• Administrative Support:
  Handle general office tasks such as email management, follow-up calls, and documentation updates.

Preferred Qualifications

• At least 1 year of experience as a Medical Virtual Assistant in a US healthcare setting.
• Proven leadership or process improvement experience within a team or clinic setting.
• Strong background in appointment scheduling, insurance verification, and patient communication.
• Experience using EHR/EMR systems (ECW, AthenaHealth, DrChrono, etc.)
• Excellent verbal and written English communication skills.
• Proactive, organized, and able to work with minimal supervision.
• HIPAA certified (preferred, or willing to obtain certification before deployment).