This is a remote position.
Virtual Rockstar is seeking a reliable, empathetic, and detail-oriented Medical Virtual Assistant to support the front office operations of a growing physical therapy practice. This remote role is focused on patient interaction, appointment scheduling, and administrative support — all vital to ensuring a smooth, welcoming experience for every patient.
Our client fosters a culture centered around community, compassion, and empowerment. Their approach to wellness goes beyond traditional care, focusing on the whole person. Team members thrive in an environment that values emotional intelligence, creative problem-solving, and a commitment to helping others grow. If you believe in meaningful communication and want to be part of a purpose-driven team, this role is for you.
Patient Communication & Support
Answer and return calls promptly, providing warm, empathetic, and professional communication.
Actively listen to patient concerns, asking clarifying questions to fully understand needs.
Educate patients on appointment logistics and therapy procedures as needed.
Demonstrate patience and empathy, especially with patients experiencing pain or uncertainty.
Scheduling & Coordination
Schedule and reschedule physical therapy sessions with accuracy and efficiency.
Estimate and manage appropriate session lengths and provider availability.
Confirm upcoming appointments and follow up on missed communications.
Coordinate with internal teams to minimize scheduling conflicts and optimize flow.
Administrative Support
Accurately gather and input patient details including insurance, referral source, contact info, and symptoms.
Maintain up-to-date electronic records while safeguarding patient confidentiality under HIPAA.
Assist with managing digital waitlists and optimizing appointment calendars.
Provide basic tech support for patients navigating virtual communications.
Required:
Prior experience in a medical, therapy, or wellness office setting.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency with email, online calendars, and patient scheduling software.
High level of attention to detail in data entry and record-keeping.
Ability to work independently while collaborating with a remote team.
Knowledge of HIPAA compliance and patient privacy standards.
Preferred:
Experience with Prompt EMR or similar electronic medical record systems.
Familiarity with physical therapy practice operations.
Background in handling referrals and front desk administrative duties.
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.