Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a growing physical therapy practice in Oregon.

The Medical Virtual Assistant will provide critical support to the clinical and administrative teams by handling insurance verifications, authorizations, scheduling, patient communications, and EMR documentation tasks. This role ensures that patients receive timely care, providers can focus on treatment, and the clinic’s operations remain efficient and compliant.

You’ll be joining a team that values clear communication, proactive problem-solving, and empathy for patients and colleagues.

About Our Client:

The clinic specializes in sports medicine and spine therapy, with a mission to do good work, demonstrate caring in action, and help as many people as possible achieve better health outcomes. Their vision is to grow by 30% per year and expand access to their unique, patient-centered approach throughout the Portland community.

Their culture is deeply rooted in values such as accountability, initiative, integrity, teamwork, compassion, growth mindset, and positivity. Staff are encouraged to act with curiosity and humility, embrace change, and continuously pursue personal and professional growth. It’s a fast-paced, collaborative environment where excellence, learning, and patient care are at the forefront.

Responsibilities

Insurance & Authorizations

• Verify patient insurance coverage online and by phone.
  

• Obtain, track, and update pre-authorizations for physical therapy services.
  

• Liaise with insurance providers to clarify coverage requirements.
  

• Update patient files in the Empower EMR with insurance and authorization details.
  

• Track pending claims and alert staff to issues or delays.
  

• Assist patients with insurance-related inquiries, explaining benefits when needed.
  

Scheduling & Patient Communication

• Confirm and manage patient appointments.
  

• Handle inbound patient inquiries via phone, email, or EMR messaging.
  

• Coordinate with therapists to maintain accurate daily schedules.
  

• Send reminders and reschedule appointments as needed.
  

• Maintain patient confidentiality and HIPAA compliance.
  

Administrative Support

• Manage therapist schedules and coordinate patient appointments.
  

• Generate invoices and assist with basic billing follow-up.
  

• Prepare documents, forms, and correspondence.
  

• Maintain electronic medical records and data entry accuracy.
  

• Help manage a patient waitlist and follow up as needed.
  

• Provide ongoing communication and personalized updates to patients.
  

Tools & Systems Used

• Empower EMR
  

• Google Workspace (Gmail, Sheets, Docs)
  

• Trello (task/project management)
  

Requirements

• Prior experience in medical administration, insurance verification, or authorizations (physical therapy preferred).
  

• Strong communication skills with excellent written and spoken English.
  

• Comfortable handling patient communications with empathy and professionalism.
  

• Highly organized with attention to detail and accuracy.
  

• Tech-savvy and able to quickly adapt to new software.
  

• Able to work Pacific Standard Time clinic hours.
  

• Trustworthy, proactive, and dependable in a remote team environment.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.