This is a remote position.
Are you a detail-oriented medical professional with expertise in billing, insurance verification, and virtual patient support? Do you thrive in a fast-paced healthcare setting that values excellence, adaptability, and personalized care?
A leading vision development and therapy team in Arkansas is seeking a full-time Medical Virtual Assistant to join their administrative support staff. This fully remote position is vital to ensuring smooth billing operations, patient communication, and overall practice efficiency.
We are a forward-thinking eye care clinic offering comprehensive services ranging from routine eye exams and disease management to advanced therapies such as Vision Therapy, myopia control, and dry eye treatment using the latest technologies. Our mission is to deliver high-quality, preventive, and individualized care with compassion and precision.
Insurance & Billing Support
Verify and update patient insurance coverage (medical and vision)
Obtain and manage pre-authorizations for procedures, including Vision Therapy
File insurance claims and follow up on unpaid or denied claims
Post EFT and EOB payments, file secondary claims, and resolve discrepancies
Liaise with insurance providers to clarify benefits and resolve issues
Run and manage insurance and patient aging reports
Maintain compliance with CPT and ICD-10 coding standards
Generate and send accurate patient invoices
Patient Support & Admin Duties
Answer calls and assist patients virtually with scheduling, questions, and follow-ups
Confirm appointments and support front desk with scheduling coordination
Explain insurance benefits, co-pays, deductibles, and payment responsibilities to patients
Contact patients to gather feedback and support follow-up care
Assist with record-keeping, updating manuals, and maintaining patient files
Perform accurate data entry and generate basic internal reports
Help manage overflow communication and support the reception team when needed
Crystal PM (EMR)
Microsoft Office Suite (Word, Excel, Outlook)
Adobe PDF
Google Workspace
Web-based billing platforms: Trizetto, Availity, BCBS, UMR, UHC, and Medicaid portals for Arkansas and Oklahoma
2+ years of experience in medical billing, insurance verification, and virtual administrative support
Strong understanding of Medicare, Medicaid, private insurance, and vision plans
Familiarity with CPT and ICD-10 codes and insurance reimbursement processes
High attention to detail, accuracy, and organizational skills
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and deadlines independently in a remote setting
Comfortable with evolving responsibilities and a team-based workflow
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.