This is a remote position.
Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.
This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.
Why You Should Apply:
Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.
Key Responsibilities
Scheduling & Coordination
Schedule and reschedule patient appointments via EMR
Confirm new patient appointments and manage therapist calendars
Coordinate telehealth sessions and care team meetings
Assist families with insurance-related scheduling (e.g. gap exceptions)
Patient & Insurance Support
Respond to phone and email inquiries with empathy and professionalism
Clarify insurance coverage details and assist with related questions
Maintain accurate, confidential electronic medical records
Administrative Support
Support therapists with calendar coordination and care logistics
Collaborate with team members to ensure efficient day-to-day operations
Greet patients virtually and guide them through onboarding steps
Experience in healthcare customer service, scheduling, or admin support
Familiarity with pediatric therapy (OT and speech) is a strong plus
Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
Strong communication and multitasking skills
Spanish-speaking candidates are highly encouraged to apply
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.