Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client's team to support a growing, multi-state rehabilitation clinic network. In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families.  

This is a full-time, long-term opportunity for someone experienced in insurance verification, prior authorizations, and claims support. The VA will work across multiple clinics, collaborating with in-person staff to reduce workload and improve efficiency.  

About the Practice:  

Our client operates a multi-clinic rehabilitation practice with a focus on improving patient outcomes through compassionate care and operational efficiency. They are expanding administrative capacity with the goal of streamlining insurance processes and reducing the burden on in-person staff.  

Why Join This Team?  

• Mission-driven environment focused on patient well-being  
  

• High-growth opportunity with room for expanded responsibilities  
  

• Collaborative and supportive leadership team  
  

• Direct impact on clinic operations and patient care  
  

Responsibilities:  

Insurance-Related Tasks:  

• Verify patient insurance coverage and benefits (Availity, UHC, Cigna, Medicaid, Medicare, Railroad, regional payers)  
  

• Obtain prior authorizations  
  

• Assist with re-verifications during year-end periods  
  

• Document insurance details in EMR  
  

Claims & Billing Expansion:  

• Support claims follow-up and calls to insurance providers (future phase)  
  

Patient Intake & Scheduling:  

• Assist with intake data as needed  
  

• Support PCCs in insurance-related workflows  
  

Communication & Coordination:  

• Collaborate with PCCs and admin staff for smooth workflow  
  

• Attend PCC-related meetings and contribute to discussions  
  

Data Entry & Documentation:  

• Maintain accurate insurance and authorization records  
  

• Use clinic-provided email domain for secure portal access  
  

Requirements

• At least 1 year of experience in medical admin support or VA work  
  

• Familiarity with U.S. insurance verification workflows  
  

• Strong communication and organizational skills  
  

• Fluent spoken and written English  
  

• Comfortable working Mountain Standard Time business hours 
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.