This is a remote position.
Are you an experienced Medical Virtual Assistant who thrives in a fast-paced, patient-centered environment? Do you have a passion for helping people, enjoy using modern tools, and want to be part of a supportive and driven team? If so, this opportunity is for you.
Our client, a growing physical therapy practice based in South Carolina, is seeking a dedicated Medical VA to support their administrative, billing, and patient coordination functions. This role is fully remote and ideal for someone who is detail-oriented, proactive, and committed to delivering exceptional service in healthcare.
This physical therapy clinic is dedicated to providing high-quality, one-on-one, evidence-based care. They are focused on creating an environment where patients feel confident they made the right choice, and where team members can grow professionally.
Core values include:
Love people
Deliver amazing care
Do what’s right
Have fun
Learning never stops
The team culture is collaborative, growth-oriented, and centered around doing meaningful work for patients and their families.
Responsibilities
Patient Coordination & Front Desk Support
Schedule and confirm patient appointments
Manage calendars and coordinate therapy sessions
Respond to inquiries via phone and email
Organize telehealth sessions and post-session follow-up
Maintain patient records and ensure confidentiality
Billing & Insurance
Verify insurance benefits and obtain authorizations
Enter billing information from EMR into AMD software
Submit insurance claims and post payments
Use SwipeSimple for payment collection
Assist patients with insurance-related questions
CRM & Lead Management
Monitor and respond to new patient leads via GoHighLevel CRM
Convert inquiries into scheduled evaluations (Speed to Lead)
Manage CRM follow-ups, especially during U.S. off-hours
Administrative Support
Monitor and manage email correspondence
Prepare and organize documentation
Track referrals and maintain a patient waitlist
Conduct patient feedback follow-ups
Google Mail / Google Workspace
PTEverywhere (Electronic Medical Records)
GoHighLevel (CRM)
SwipeSimple (Payment Processing)
AMD (Billing Software)
Minimum of 2 years experience as a Medical VA or in a similar healthcare admin role
Familiarity with insurance verification, authorizations, and billing procedures
Strong communication and organizational skills
Experience with CRM tools (GoHighLevel preferred)
High level of reliability, attention to detail, and ability to work independently
Comfortable working remotely and managing multiple systems
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.