Medical Virtual Assistant - Virtual Assistant
Unlock HBA
Full-time
Remote
$6 - $7 USD yearly
This is a remote position.
Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client’s team to support a growing physical therapy practice in Arizona (MST). In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families.
This is a full-time, long-term opportunity for someone experienced in insurance verification with added billing support (denials/appeals and longer payer calls). You’ll collaborate closely with the Director of Insurance and the billing team and become a vital member of a care team dedicated to improving lives.
About Our Client:
This physical therapy practice exists to “encourage hope, add joy, and gain ability together.” The culture is wholesome and family-centered, emphasizing uplifting energy, trust, and celebrating progress over perfection. With three busy clinics in Arizona, the team prioritizes patient experience, teamwork, and dependable follow-through.
Why Join This Team?
• Mission-driven environment grounded in clear values
• Growth opportunity within an expanding practice
• Family-focused, supportive, and collaborative culture
• Direct impact on patient experience and financial outcomes
Responsibilities
Insurance-Related Tasks:
• Verify patient insurance coverage and benefits (Medicare, Blue Cross Blue Shield, Cigna, UnitedHealthcare [OON], Aetna, Humana, Medicare Advantage), plus auto liens and workers’ comp
• Coordinate authorizations in partnership with the Director of Insurance as needed
• Update EMR with accurate eligibility/benefits data
Billing Support:
• Support billing team with denials, appeals, and long-duration payer calls
• Assist with insurance payment follow-ups
• Provide backup support for billing-related documentation
Communication & Coordination:
• Handle inbound/outbound insurance phone calls via 3CX VoIP
• Partner daily with the Director of Insurance and billing team; escalate nuanced payer issues
• As needed, explain benefits clearly and professionally to patients
Data Entry & Documentation:
• Maintain organized documentation of verification outcomes and billing follow-ups
• Use Google Sheets/Excel for payer tracking, reports, and reconciliations
• Ensure timely, accurate entries in Prompt EMR and Waystar
Tools & Platforms:
• EMR: Prompt EMR, Waystar
• Communication: Google Workspace (Gmail/Chat/Meet), 3CX VoIP
• File Management: Google Drive, Google Sheets/Excel
• Scheduling: Prompt EMR
Requirements
• At least 1 year of experience in medical admin support with U.S. insurance verification
• Familiarity with billing support tasks such as denials/appeals and payer follow-ups
• Strong verbal and written English; clear, empathetic phone presence
• Highly organized, dependable, and a team player
• Comfortable working U.S. business hours (MST) with a consistent weekly structure (three 10-hour days and two 5-hour days)
Benefits
• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families in the Philippines