Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a dedicated and experienced Medical Virtual Assistant to support one of our U.S.-based clients—a family-owned pediatric therapy practice located in Georgia. This practice provides occupational therapy (OT), physical therapy (PT), and speech-language pathology (SLP) services to children from birth to 21 years of age.

The client’s values are rooted in strong Christian faith and a deep commitment to helping children overcome developmental challenges. Their core values include Compassion, Integrity, Growth, Teamwork, Perseverance, and Service. They embrace neuro-affirming and child-led approaches in every step of care.

This is a full-time, long-term remote role. The Medical Virtual Assistant will be an essential part of the administrative team, focusing on patient scheduling, communication, and insurance-related support, along with other administrative tasks to streamline clinic operations.

Responsibilities

Reception & Patient Support

• Schedule and confirm patient appointments
  

• Manage the appointment calendar
  

• Respond to patient inquiries via phone, email, or Curogram (HIPAA-compliant platform)
  

• Coordinate and follow up on telehealth appointments
  

• Handle appointment rescheduling, cancellations, and no-shows
  

• Maintain and update patient records in the EMR system (Fusion/Ensora)
  

• Register new patients and upload documents
  

Insurance & Administrative Support

• Verify insurance coverage and update patient files
  

• Communicate with insurance providers to clarify benefits
  

• Assist patients with insurance-related questions
  

• Generate and maintain basic administrative reports (e.g., arrival percentages, advanced schedule)
  

• Maintain a waitlist and monitor scheduling needs
  

• Provide general administrative support as needed
  

Additional (Preferred, Not Required)

• Assist with designing flyers or basic social media posts using Canva
  

• Support small marketing initiatives when possible
  

Tools and Software

• Fusion/Ensora (EMR system)
  

• Curogram (for HIPAA-compliant messaging and uploads)
  

• Monday.com (for task tracking)
  

• Microsoft 365
  

• Canva (optional)
  

Requirements

• Proven experience as a Medical VA, Medical Receptionist, or Insurance Support Specialist
  

• Excellent verbal and written English communication skills
  

• Highly organized with strong attention to detail
  

• Ability to work independently and as part of a virtual team
  

• Comfortable navigating EMRs and various software platforms
  

• Reliable internet and power connection is essential
  

• Experience in pediatric or therapy-based clinics is a plus
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.