This is a remote position.
We are seeking a reliable, detail-oriented Medical Virtual Assistant to support the back-end operations of a busy physical therapy practice. In this full-time remote position, you’ll take on critical administrative responsibilities so that the clinical team can stay focused on delivering exceptional patient care. If you have experience with EMRs, authorizations, and managing medical records, we want to hear from you.
About our client:
Our client is a trusted physical therapy clinic based in Alaska that prioritizes high-quality care and a supportive patient experience. Their mission is to empower individuals to regain function, reduce pain, and improve their overall quality of life through expert, compassionate care.
To maintain this standard of excellence, the clinic is expanding its virtual team to streamline back-end processes and ensure their in-person staff can remain focused on what matters most—caring for patients.
Role Overview
As a Medical Virtual Assistant, you will play a key role in managing administrative workflows such as medical records, insurance verifications, and authorization processing. You’ll collaborate with the team through their EMR system (Prompt EMR) and attend weekly team meetings to stay aligned with clinic goals and processes.
Responsibilities
Manage and maintain accurate patient records using Prompt EMR
Ensure all documentation complies with patient privacy and confidentiality standards
Handle incoming faxes and organize records accordingly
Manage referrals from other healthcare providers
Verify patient insurance coverage and benefits
Obtain pre-authorizations for physical therapy procedures
Update patient files with insurance and authorization details
Track and follow up on the status of pending insurance claims
Post payments and update patient accounts
Prepare and manage medical documentation and handle email correspondence
Prior experience as a virtual medical assistant or in a healthcare administrative role
Familiarity with EMRs (experience with Prompt EMR is a plus)
Excellent attention to detail and organizational skills
Strong written and verbal communication abilities
Ability to work independently while remaining engaged with a remote team
High level of professionalism and discretion when handling sensitive information
Preferred Qualifications
Experience with insurance verification and authorization processes
Background in physical therapy or rehabilitation clinics
Comfortable participating in virtual meetings and team check-ins
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.