Medical Virtual Assistant - Virtual Assistant
Unlock HBAThis is a remote position.
Are you passionate about supporting a mission that changes children's lives for the better? Do you thrive in a virtual setting and have a sharp eye for detail? Virtual Rockstar is looking for a Medical Virtual Assistant to join a compassionate and dedicated pediatric therapy team based in Hawaii. This role is vital to the daily operations and includes managing all appointment authorizations and provider credentialing, assisting with billing, and supporting general administrative tasks.
About our client:
Our client is a team of pediatric therapists who are deeply committed to helping children reach new heights. Their mission is to improve the lives of their patients and families so they can fully participate in every part of life. Their vision is clear: to help children live their best lives in a positive, supportive environment.
Key Responsibilities:
Manage all appointment authorizations, including submission, tracking, renewals, and follow-up with insurance providers.
Handle all provider credentialing and recredentialing processes with insurance companies and licensing entities.
Communicate with families professionally and compassionately regarding denied or delayed authorizations.
Assist with billing tasks, including claim submission, corrections, and payer communications.
Perform general administrative duties such as:
Electronic faxing
Filing and organizing records
Sorting and responding to emails
Other office tasks as needed to support daily operations
Maintain accurate and well-organized records related to credentialing, authorizations, billing, and administrative workflows.
Collaborate with therapists, administrative staff, and external contacts to resolve issues quickly and efficiently.
Requirements
Exceptional organizational and time management skills.
Strong ability to multitask and work under pressure in a fast-paced environment.
Professional verbal and written communication skills, including when discussing sensitive insurance issues with families.
High attention to detail and accuracy.
Prior experience with credentialing, authorizations, billing, or insurance coordination is highly preferred.
Dependable, proactive, and able to work independently and as part of a team.
Must be available to work 8:00 AM – 5:00 PM HST, Monday through Friday.
No exceptions to this schedule will be made.
Helpful Tools to Know:
Fusion EMR
Google Workspace
Microsoft Office
Google Chrome
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.