Medical Virtual Assistant - Virtual Assistant
Unlock HBAThis is a remote position.
Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a physical therapy practice in Idaho.
The Medical Virtual Assistant will play an essential role in supporting clinic operations by handling scheduling, insurance verifications and authorizations, patient communication, and administrative tasks. This position is designed to ensure smooth day-to-day operations and help the clinic deliver excellent patient care.
About Our Client:
The practice’s purpose is to strengthen families by helping clients build physical and mental resilience so they can live happier, healthier lives. Their mission centers on empowering patients through therapy, and their values include Transparency, Integrity, Teamwork, Gratitude, and Respect.
They foster a collaborative, patient-centered culture that prioritizes communication, follow-through, and ensuring no patient ever “falls through the cracks.”
Responsibilities
Scheduling & Patient Communication
Contact new patient referrals via fax/phone to schedule appointments.
Ensure all evaluated patients have their plans of care (POC) scheduled.
Answer incoming phone calls professionally (training provided).
Confirm and manage patient appointments in the EMR (Prompt).
Handle reschedules and cancellations, applying clinic policies.
Insurance & Authorizations
Verify patient insurance coverage and eligibility.
Obtain, track, and update pre-authorizations.
Liaise with insurance providers to clarify coverage and benefits.
Update patient files with accurate insurance and authorization details.
Administrative Support
Track and update the clinic’s marketing sheet to maintain contact with referral sources.
Help fill out KPI and financial spreadsheets as directed.
Generate reports and provide updates to clinic leadership.
Assist with other operational or recruiting/marketing tasks as needed.
Tools & Systems Used
Prompt EMR
VOIP phone system (Ring Plan)
Digital fax
Microsoft Excel / Google Sheets (for KPI and financial tracking)
Requirements
Prior experience in medical administration, patient scheduling, or insurance verification.
Strong communication skills, with excellent written and spoken English.
Organized and detail-oriented with the ability to manage multiple tasks.
Tech-savvy and comfortable learning new systems (Prompt EMR experience a plus).
Professional, patient-focused, and proactive in problem-solving.
Must be able to work Mountain Standard Time clinic hours.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.