Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant to support one of our U.S.-based healthcare partners — a rapidly growing physical therapy clinic that’s redefining the patient experience. This is a full-time, long-term remote position for someone who thrives in a fast-paced, team-oriented environment and is committed to high standards of service and accountability.

About the Practice

Founded in 2020, this physical therapy clinic is on a mission to maximize clients’ health span by improving mobility, independence, and quality of life. The team believes in meeting patients where they are, listening with empathy, solving both spoken and unspoken problems, and creating a fun, memorable experience along the way.

They aim to serve 5,000+ patients annually by 2030, and they’re building a high-performing team to make that happen.

Core Values:

• People First – Always do the right thing; go the extra mile for patients and teammates
  

• Speed Is King, Communication Is Queen – Operate with urgency and candor
  

• Better Than Yesterday – Strive for continuous improvement every day
  

You won’t just be joining a business — you’ll be joining a culture that supports growth, accountability, and mutual respect.

Team Structure

You’ll work directly with the Office Manager as your primary point of contact and report, while also supporting the clinic owner on specific tasks. You’ll be integrated into the team's daily workflow, expected to communicate proactively, and mirror the clinic’s values in everything you do.

The team operates on Google Workspace tools (Gmail, Chat, Docs, Sheets, Drive), and you'll be considered an essential part of their operations — not just an assistant, but a true extension of the team.

Responsibilities

• Manage patient scheduling, confirmations, and EMR setup
  

• Verify insurance coverage and obtain authorizations via phone and online portals
  

• Prepare payroll data and generate weekly reports to support leadership meetings
  

• Perform data entry, update spreadsheets, and assist with business intelligence
  

• Create simple social media content using Canva templates
  

• Maintain electronic records, documents, and inboxes
  

• Support administrative functions and assist in cross-departmental workflows
  

Requirements

• Detail-oriented, reliable, and self-motivated
  

• Experience with insurance verification and basic billing terminology
  

• Strong familiarity with EMRs and platforms like Go High Level, HENO, PT Wired, and Canva
  

• Excellent communication skills and fluent in written/spoken English
  

• Available to work U.S. Eastern Time business hours with potential flexibility
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.