Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is looking for a reliable and compassionate Medical Virtual Assistant to support a vibrant pediatric therapy clinic that specializes in occupational, speech, and developmental therapy. This is a full-time, long-term remote position for someone who is organized, tech-savvy, and experienced in working with families and children in a healthcare setting.

If you have a background in medical administration, enjoy a fast-paced environment, and want to be part of a mission-driven team, this opportunity is for you.

About the Practice

This Illinois-based clinic is dedicated to helping children thrive through play-based, personalized care. The team supports a range of developmental needs through occupational therapy, speech therapy, and more — always with a compassionate and family-centered approach.

They prioritize teamwork, communication, and a child-friendly environment, and are looking for a virtual assistant who can integrate seamlessly into their workflow, just like an in-house team member.

Why You’ll Love This Role

• Join a team that truly cares about children, families, and each other
  

• Enjoy a supportive environment where you’re treated as a valuable team member
  

• Work remotely while being fully integrated into a passionate, purpose-driven clinic
  

• Make a real difference in the lives of children and families through timely and caring support
  

Responsibilities

As a key support member of the administrative team, your responsibilities will include:

Scheduling & Intake Support

• Manage new patient intakes and complete onboarding documentation
  

• Coordinate and confirm patient appointments
  

• Maintain and update the appointment calendar
  

• Handle patient inquiries via phone and email professionally and promptly
  

Insurance & Billing Tasks

• Verify insurance coverage and obtain necessary authorizations
  

• Liaise with insurance providers regarding coverage and claims
  

• Enter payments, track claims, and support billing-related communications
  

• Explain billing to families in clear, supportive language
  

Administrative Duties

• Maintain and update patient records in Practice Pro and Office 365
  

• Coordinate with therapists to manage daily schedules
  

• Assist with follow-ups, referrals, and personalized communication with families
  

• Ensure privacy, professionalism, and documentation compliance across all interactions
  

Requirements

• Experience supporting medical or pediatric therapy practices is highly preferred
  

• Strong knowledge of insurance verification, pre-authorizations, and billing
  

• Excellent communication skills (verbal and written)
  

• Familiarity with tools like Practice Pro, Office 365 (Outlook, Teams, SharePoint)
  

• Highly organized and able to prioritize tasks independently
  

• Friendly, empathetic, and confident working directly with parents and families
  

• Comfortable working Central Time full-time hours
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.