Telephone Triage Nurse (USRN)

#1 PH Workforce Delivering to the US

MedCore Solutions, the medical division of Bizforce, is looking for a skilled and compassionate Telephone Triage Nurse (USRN) to join our growing team. The Telephone Triage Nurse will provide remote triage services for US-based patients, assessing symptoms via phone or telehealth platforms to determine the urgency of medical needs and provide appropriate care guidance. This is a full-time, work-from-home role ideal for nurses with strong clinical judgment and excellent communication skills.

Other Details:
Employment Type: Regular, Full-Time
Work Arrangement: 100% Remote
Work Schedule: Monday to Friday, 8 hours per day (Philippine Daytime Hours); Weekend days-off
Start Date: To Be Determined

Responsibilities:

1. Patient Triage & Assessment
• Conduct remote assessments via phone or telehealth, following standardized triage protocols.
• Evaluate patient symptoms to determine care needs (emergent, urgent, or non-urgent).
2. Clinical Support
• Provide health guidance, recommend at-home care, and refer patients to appropriate providers.
• Coordinate with US-based healthcare teams when necessary.
3. Emergency Response
• Identify signs of medical emergencies and instruct patients to seek immediate care.
• Escalate urgent concerns following clinical and procedural guidelines.
4. Documentation & Record Keeping
• Accurately log patient interactions and assessments using Electronic Health Record (EHR) systems.
• Ensure documentation is HIPAA-compliant and up to standard.

• Must have passed the US NCLEX (license MUST be up to date)
• Possessing a valid NLC (Nurse Licensure Compact) multi-state license is preferred and a plus
• Minimum 1 year of clinical nursing experience, ideally in triage, emergency care, or telehealth
• Minimum 1 year of experience in US healthcare industry
• Excellent English communication skills (verbal and written)
• Strong clinical assessment and decision-making skills in a remote setting
• Empathetic, patient-focused, and able to perform under pressure
• Self-motivated with the ability to work independently in a home-based setup
• Knowledge of healthcare regulations such as HIPAA
• Familiarity with EHR systems

System Requirements:

• Candidates must have the following on their device (Desktop or Laptop):
• Processor: Either Intel Core i5 and up or AMD Ryzen 5 and Up
• RAM: 8GB and up
• OS: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). OS should be a legit license
• Internet Connectivity: At least 50 Mbps and should be wired
• Back-up connection and Power Supply
• Hard Disk: At least an SSD
• For Mac: Processor - Apple M1 chip
• RAM: 8GB and up

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement