Virtual Care Veterinary Technician - Teletriage

At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team.

Available Schedules:

• Part-Time Teletriage: Mon, Tues, Wed, Sat, Sun | 5p–10p PST
• Full-Time Teletriage (Evening/Overnight): Fri–Sun | 5p–3a PST & Wed/Thurs | 5p–10p PST
  • +$2/hr differential for hours worked between 12a–6a (local time)

What You’ll Be Doing:

• Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
• Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
• Review medical records to understand patient history and provide informed guidance
• Document clearly and accurately in patient records using veterinary terminology
• Verify and process prescriptions, ensuring appropriate follow-up for client requests
• Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
• Follow protocols, maintaining consistency while adjusting to each unique case
• Collaborate cross-functionally, providing feedback to improve processes and systems
• Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
• Live and breathe our values: curiosity, integrity, excellence, accountability, and respect

Why You’ll Love This Role:

• Adaptability is key: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed.
• A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.
• Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
• Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.
• Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.
• Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams.
• Independent worker: You manage priorities and tasks effectively with minimal supervision.
• Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.
• Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:
  • Minimum ISP parameters: >100mb_down, >100mb_up, <10ms latency
  • Comfortable sitting and standing at a computer for extended periods

What You Can Expect From Us:

• Starting at $23.00 per hour (final compensation will be based on experience, skills, and location)
• Excellent medical, vision, and dental coverage (with various options to choose from)
• 401(k) savings plan with employer match
• Paid time off
• 12 weeks of paid parental leave
• Free membership and discounts on services for your furry family members
• Continuing education allowance
• Uniform provided
• Work-from-home stipends to help set up your home office
• A collaborative team that has your back and will welcome you as part of our pack