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Aftercare Triage Nurse or Midwife - 37.5 hours

BPAS
3 days ago
Full-time
Remote
£39,959 - £46,656 GBP yearly
Tele Triage

Job summary

Are you a Registered Nurse or Midwife with experience in a fast-paced clinical triage environment?

We're looking for an Aftercare Nurse or Midwife to join our dedicated Aftercare team. This is a home-based, full-time role working 37.5 hours per week.

Our team handles a high volume of calls each year, providing compassionate & efficient clinical triage, ensuring patients receive the right support & advice.

You'll be required to work shifts on a flexible rotating schedule across a 24/7 service, including some evenings, weekends, & overnight shifts. Your rota is provided in advance however full flexibility is required.

The role

We're a learning-based culture where team members are supported to grow, reflect, & develop their skills. We thrive on kindness, collaboration, & a shared commitment to patient safety, ensuring the best possible care for those who need our support.

As an Aftercare Nurse/Midwife, you will provide pre, during, & post-abortion, vasectomy, & sexual health triage over the phone. Your role will involve assessing patient concerns, identifying potential complications, & providing appropriate clinical advice or referrals where necessary. This is a triage-focused role, ensuring patients receive timely guidance & support.

Every patient is different, & you must adapt your approach to meet their individual needs. You'll assess & provide medical advice to a varied patient group with a wide range of conditions & concerns.

Main duties of the job

  • Provide clinically safe triage care for patients with a broad range of questions & concerns before, during, & after their treatment
  • Book post-operative checks for patients who need follow-up care in clinic
  • Refer patients to our counselling service & safeguarding team when needed
  • Refer patients to A&E or their GP where appropriate
  • Make safeguarding risk assessments & referrals to social services or other relevant agencies if needed
  • Accurately update patient notes & inform clinics of any required follow-ups

About You

You'll be a Registered Adult Nurse Level 1 or Midwife (practising) with experience in midwifery triage, gynaecology, abortion care, or a related acute setting. You'll need:

  • Experience in a fast-paced, high-volume clinical triage setting
  • Strong decision-making skills and confidence in telephone-based clinical assessment
  • A broad clinical knowledge, with experience working to guidelines, policies, & procedures
  • Good IT skills, including proficiency in Microsoft Office
  • Exceptional interpersonal, communication, and listening skills
  • The ability to work autonomously, making sound clinical decisions while independently managing patient triage, and self-motivate in a home-based setting

This role fully supports your NMC revalidation, ensuring you can maintain your registration while gaining valuable experience in clinical triage. All training, patient interactions, & professional development will contribute towards your revalidation requirements.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

  • 34 days annual leave (including bank holidays)
  • Life assurance at 3 salary
  • Defined contribution pension scheme
  • Access to GP 24/7, 365 days a year
  • MyMindPal mental fitness app and 24/7 counselling support
  • Online discounts, discounted gym membership, and other lifestyle benefits
  • Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job description

Job responsibilities

The full job description and terms and conditions of the role can be found on the right hand side of the advert, under supporting documents. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Location Home Based

Some travel to BPAS hub & unit locations around the UK will be required for the successful candidate in the first few months of employment for training and induction purposes. Visits to head office in Leamington Spa will be required for meetings & training, approximately twice a year)

Hours 37.5 hours per week

Working Pattern You will be required to work shifts across a service that runs 24 hours a day, 7 days a week including some evening, weekend and overnight shifts. Schedules are provided in advance and discussed at interview.

Salary £39,959 - £46,656 per annum - depending on skills and experience.

If you thrive in a fast-paced triage role, can handle a high volume of calls, and want to be part of a compassionate and patient-centred service, we would love to hear from you!

Apply now Interested in making a difference? Apply today to join our team

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

Essential

  • Adult Nurse Level 1 or Registered Midwife (Practising)

Experience

Essential

  • Post registration experience in primary/urgent care
  • Working to clinical guidelines, policies, and procedures
  • Gynecological nursing experience or relevant specialty i.e. Sexual health,

Desirable

  • Vasectomy nursing experience

Knowledge and Skills

Essential

  • Previous Nurse Triage/ Telephone advice experience
  • Proficient ICT Skills
  • Excellent interpersonal & communication Skills
  • Listening Skills/ Ability to obtain and process information from any caller
  • Accurate administrative competence

General

Essential

  • Do you support a woman's right to choose abortion?
  • Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
  • Please state your NMC Pin
  • Are you aware that this role has a working pattern that you will be required to work shifts across a service that runs 24 hours a day, 7 days a week for 37.5hrs a week? This will include some evening, weekend and overnight shifts.

Desirable

  • Please enter any information in support of your application

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

Orion House

Athena Drive

Warwick

CV34 6RQ

United Kingdom


Employer's website

https://www.bpas.org (Opens in a new tab)