Bilingual Medical Virtual Assistant (JOB ID: RANAYI1)

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About the Client:

This specialized chiropractic clinic, located in Miami, Florida, focuses on treating a diverse patient base, including individuals with general pain, as well as complex cases involving auto accidents and injury claims. The Owner requires a dedicated, full-time administrative professional to manage essential patient communications and documentation, ensuring smooth clinic operations and exceptional patient experience.

About the Role:

The Clinic is hiring one full-time Bilingual Medical VA to serve as the administrative backbone. This is a critical support role focused on efficient patient handling, detailed administrative organization, and covering the Clinic's after-hours communications. The ideal candidate must possess outstanding communication skills and be comfortable acting as a professional remote receptionist.

Key Responsibilities

1. Patient Communication & Reception

• Answering Calls: Serve as the primary point of contact by answering incoming calls professionally and fielding inquiries.
• Bilingual Support (Mandatory): Provide fluent, reliable support in both English and Spanish to communicate effectively with the diverse patient base.
• Appointment Management: Assist with scheduling, rescheduling, and confirming patient appointments.
• Communication Hub: Direct patient inquiries to the appropriate in-house staff or specialist.

2. Administrative & Operational Support

• General Admin: Provide comprehensive administrative support to the Clinic Owner and staff.
• Data Management: Assist with organizing, tracking, and maintaining patient records and essential documentation.

• Claim/Injury Assistance: Assist with administrative tasks specific to auto accident or injury claims documentation (training will be provided, but organizational skill is key).
• Billing & Payments: Manage patient billing inquiries, process payments, and assist with general accounts receivable tasks for the clinic.

Qualifications & Skills

Communication & Cultural Skills

• Bilingual Fluency: Mandatory fluency (written and spoken) in both English and Spanish to support communication with patients and legal contacts.
• Strong Communication: Outstanding professional phone etiquette and strong written communication skills.
• Cultural Fit: Ability to communicate empathetically and professionally with a diverse patient population.

Experience

• Medical Experience (Preferred): Prior experience in a medical clinic, chiropractic office, or any injury claims environment is preferred, though not strictly required.
• Administrative Experience: Proven background in administrative support, scheduling, and general office tasks.
• Billing Experience (Preferred): Prior experience handling billing, accounts receivable, or payment processing is a strong plus.