DescriptionEssential Duties & Responsibilities
- Demonstrate expert knowledge of products, services and clinical recommendations to positively influence sales opportunities and implementations; portfolios include Consumables (Clave portfolio, PIVC, IV Sets, Oncology, and other ancillaries), Infusion Systems (Plum360, Solo, Duo, CADD, Medfusion), Temperature Management, Pain Management, and IV Solutions; Educate / train on the utilization of Lifeshield, MedNet and Pharmguard safety software system
- Collaborate with sales team to develop strategies and action plans to clinically influence decisions toward new products and services and drive acceptance and satisfaction in multi-site or complex clinical environments through the Regional, Territory, and Account planning processes
- Serve as lead nursing consultant and resource to internal and external customers in multi-site and/or complex environments for all Pre and Post Sales activities and Implementation plans
- Serve as lead educator and liaison between internal resources and customers as it relates to product and system Implementations
- Develop and lead in-service program of products at customer facility
- Develop and lead account specific programs aimed at retaining or growing ICU Medical’s product and service footprint
- Track all projects in Klient or other
- Mentor internal colleagues regarding best practices and changes in protocols
- Conduct presentations and discussions with key individuals/groups to address clinical issues or concerns
- Assist with product complaints, troubleshoot issues and liaison with other departments as necessary
- Maintain relationship with customers and ongoing support to users
- Maintain a high level of clinical and technical competence on relevant products, technologies, protocols, and programs.
- Support local and national product trials, product simulations, and trade shows
- Assist with RFP’s as required
- Work on special projects as they arise
Knowledge & Skills
- Possess leadership skills and customer focused
- Self-motivated, energetic, professional, and able to perform job duties with minimal supervision
- Excellent verbal and written communication skills, and strong presentation skills
- Strong organization skills and able to multitask
- Computer literate and proficient in Excel, Word, Powerpoint, and Outlook
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age
- Bachelor’s degree from an accredited college or university is required
- Current active RN license required, BSN or MSN preferred
- Minimum of 4 years of Hospital nursing experience
- Experience with specialization in IV Therapy, Critical Care, ED, Peds/NICU or Oncology
- Leadership, mentorship or educator experience
Work Environment
- This job is a field-based role.
- Work may be performed in a home office using standard office equipment, as well as on-site at customer locations
- Position requires active and current compliance with all credentialing requirements, including COVID-19 vaccination, to perform the essential function of your role at customer locations.
- While performing the duties of this job, the employee may be required to sit, stand and walk for long periods of time; depending on the needs of a customer.
- As part of the scope of employment, the employee must hold a valid driver’s license as well as comply and meet the requirements set forth in the Authorized Driver Policy to drive on behalf of the company.
- Typically requires travel more than 50% of the time