DSHS HCLA Community Nurse Field Manager
State of WashingtonDescription
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Not just a profession... Are you a Registered Nurse who is passionate about ensuring resident well-being and safety in Adult Family Homes?
Residential Care Services (RCS) within the Home and Community Living Administration (HCLA), team is seeking a Community Nurse Field Manager to oversee and supervise the work of the Adult Family Home (AFH) unit, ensuring vulnerable adults residing in AFHs receive quality care that meets state and federal regulations. We are looking for a knowledgeable nurse leader who fosters a positive work environment, develops a strong sense of team, and encourages individual growth for staff.
As a Community Nurse Field Manager, you will supervise, direct, and assign the work of complaint investigators and licensors in a field unit that covers multiple counties. You’ll address critical issues ensuring compliance with statutory guidelines surrounding the protection of vulnerable adults and quality of care in adult family homes. You’ll make key decisions regarding actions and processes for nurses, long-term care licensors, and support staff. You’ll utilize your nursing knowledge and clinical experience to serve as a resource to assist field staff and fellow managers in reviewing clinical nursing matters.
Note: The duty station for this position will be in Vancouver, WA. This is a hybrid position with the opportunity to work remotely approximately 2-3 days a week.
Some of what you’ll do- Plan, lead, and organize the unit’s workload.
- Ensure complaint investigations and other department activities are conducted accurately and timely in accordance with state requirements.
- Ensure staff members collect data and write reports that are outcome-based, with solid/accurate observations and the use of “plain talk” language in all written reports.
- Assess, evaluate, and exercise clinical judgment regarding health care findings of long-term care facilities submitted by field staff.
- Recommend enforcement actions against long-term care facilities in state and federal programs.
- Plan workload and staff assignments including the development of a master calendar for complaint investigations, and quality improvement activities.
- Serve as the subject matter expert for complaint investigations in the region.
- Assist and fill in for other Field Managers or the Regional Administrator as needed.
- Evaluate the performance of nurse staff's professional nursing skills and abilities.
- Represent the Department in administrative hearings.
- Conduct frequent observational field visits with staff to ensure consistency of implementation of procedures and state program regulations.
- Train and work with staff in the region to develop complaint investigation skills.
- Interview and recommend staff selection; support the State’s goals for a diverse workforce.
- Actively promote a healthy and positive working environment for staff.
What we are looking for:
- Ability to effectively lead and positively motivate a team
- Ability to make critical decisions in high-stress situations based on the integration of information from multiple sources
- Ability to communicate orally and in writing with management, peers, clients, and the public in a concise and non-threatening manner
- Knowledge and experience working in long-term care settings
- Experience with working with state and federal laws and regulations
- Ability to make decisions timely without sacrificing quality, even under ambiguous circumstances or when data is limited
- Ability to effectively communicate utilizing the principles of equity, diversity, and inclusion
- Ability to demonstrate reliability and critical thinking skills to meet the demands of the workplace in areas including but not limited to ethics and integrity, analytical thinking, creative and innovative thinking, problem-solving, accountability, judgment, and decisiveness
- Ability to work with a wide variety of individuals and groups in areas of conflicting management diplomacy, diversity, and negotiating and influencing.
Who should apply
- Preferred Nursing professionals with a master’s degree in nursing and three years as a Registered Nurse in an administrative, supervisory, consultant, or teaching capacity.
- May consider Nursing Professionals with a bachelor’s degree in nursing and five years’ experience as an RN in an administrative, supervisory, consultant, or teaching capacity.
- May consider Nursing Professionals with an associate degree and seven years’ experience as an RN in administrative, supervisory, consultant, or teaching capacity.
- Demonstrated experience in supervision and management of professional staff
- Demonstrated experience in working with the vulnerable adult population and demonstrated experience in the delivery and monitoring of social and health service programs
- Must have a valid Washington State license to practice as an RN.
What to attach to the application
- Detailed chronological resume
- A cover letter explaining why your skills and experience make you the best person for the job
- Minimum of three professional references.
Questions? Please contact raoa@dshs.wa.gov reference job number 04966
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.