Population Health Nurse Coach

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Population Health Nurse Coach

Drive Behavior Change. Improve Outcomes. Transform Lives.

At Health Advocate, we believe lasting health improvements happen when people are empowered—not simply educated.

We're seeking a Certified Health Coach and Registered Nurse who is passionate about behavior change, member engagement, and helping individuals overcome the barriers that prevent them from achieving better health.

This is not a traditional case management role.

Our most successful Nurse Coaches build trust quickly, use motivational interviewing with confidence, address behavioral and emotional barriers to change, and help members take ownership of their health journeys.

You'll work closely with members managing chronic medical conditions and behavioral health challenges, guiding them toward sustainable lifestyle changes that improve outcomes and quality of life.

What You'll Do: Your Roadmap to Impact

In this role, you'll serve as a trusted health partner and coach, helping members create meaningful and sustainable change.

Deliver High-Impact Health Coaching

• Conduct telephonic and virtual coaching sessions using motivational interviewing and evidence-based coaching techniques.
• Help members identify barriers, increase readiness for change, and establish achievable health goals.
• Guide members toward sustainable improvements in physical health, emotional well-being, and lifestyle behaviors.

Support Members with Complex Needs

• Coach individuals managing chronic medical conditions and co-occurring behavioral health challenges.
• Recognize how stress, anxiety, depression, motivation, resilience, and social circumstances affect health outcomes.
• Partner with members to develop realistic strategies that support long-term success.

Build Engagement and Accountability

• Establish trust-based coaching relationships that encourage participation and follow-through.
• Re-engage members who have become disengaged or resistant to care plans.
• Maintain regular follow-up and accountability conversations that reinforce progress and celebrate success.

Coordinate Care and Advocate for Members

• Collaborate with providers, behavioral health professionals, and internal clinical teams.
• Connect members with resources, programs, and services that support whole-person care.
• Help members navigate healthcare systems and remove barriers to care.

Measure Progress and Outcomes

• Document coaching interactions and care plans accurately.
• Track member engagement, behavior change goals, and health outcomes.
• Use data and coaching insights to continuously improve member success.

Who Thrives in This Role?

Our most successful Nurse Coaches are clinicians who genuinely enjoy helping people change behaviors—not simply providing education.

They are:

• Skilled at motivational interviewing and behavior-change conversations
• Comfortable supporting members who may be anxious, resistant, overwhelmed, or struggling with mental health challenges
• Naturally curious and empathetic, with the ability to uncover root causes rather than treat symptoms
• Strong relationship builders who can earn trust quickly in a virtual setting
• Self-motivated professionals who thrive independently in a remote environment
• Results-oriented coaches who measure success by member engagement, activation, and outcomes
• Passionate about empowering people rather than directing them

Who May Not Be a Good Fit

This role may not be the best fit for individuals who:

• Prefer short-term interactions instead of developing longitudinal coaching relationships
• Become frustrated working with individuals who are hesitant, resistant, or slow to change
• Prefer directing patients what to do rather than partnering with them to discover solutions
• Are uncomfortable discussing behavioral health challenges, emotional barriers, stress, motivation, or readiness for change
• Prefer highly structured workflows with limited outreach, follow-up, and relationship building

Who You Are: The Nurse Coach We're Looking For

Certified Coach You hold a Health Coach Certification from a recognized coaching organization and actively apply coaching methodologies in your practice.

Behavioral Health Experience You have experience supporting individuals with behavioral health conditions, emotional wellness concerns, or behavior-related barriers that impact health outcomes.

Experienced Nurse You possess an active, unrestricted RN license and experience working with chronic disease management, population health, health coaching, care management, or wellness programs.

Expert in Behavior Change You understand that sustainable health improvements require more than education. You are skilled in motivational interviewing, stages of change, goal setting, and member activation.

Relationship Builder You connect with people quickly, build trust, and foster meaningful coaching relationships in a virtual environment.

Strong Communicator You can translate complex clinical information into practical, actionable steps that members can understand and implement.

Independent and Accountable You manage your member panel effectively, stay organized, and consistently follow through on commitments.

Required Qualifications

• Active, unrestricted RN license
• Health Coach Certification (required)
• 3+ years of experience in population health, chronic disease management, health coaching, care management, or wellness coaching
• Demonstrated experience supporting individuals with behavioral health needs
• Experience utilizing motivational interviewing and behavior-change methodologies
• Strong verbal communication and relationship-building skills

Preferred Qualifications

• National Board Certified Health & Wellness Coach (NBC-HWC)
• Behavioral Health Coaching Certification
• Experience working with anxiety, depression, stress management, resilience, and lifestyle behavior change
• Diabetes Prevention Program (DPP), CDC, or chronic disease coaching experience
• Telephonic or virtual coaching experience

Mental and Physical Requirements

• This is a fully remote role requiring a HIPAA-compliant home workspace
• Work is primarily sedentary with prolonged computer and phone use
• Requires sustained focus, active listening, and continuous communication throughout the day
• Ability to manage multiple members, priorities, and documentation requirements in a fast-paced environment

Why Health Advocate?

Because here, care goes beyond clinical.

You’ll be part of a team that believes true health transformation happens through human connection, trust, and consistent support—not just interventions.

Your work will directly impact lives—helping members not only manage conditions, but reclaim control of their health and future.

We invest in your growth, value your clinical voice, and empower you to practice at the top of your license in a way that actually makes a difference.

Ready to Make an Impact?

If you’re ready to move beyond task-based nursing and step into a role where coaching, connection, and outcomes drive your impact—we’d love to hear from you.

Apply today and help redefine what population health looks like at Health Advocate.

Required Experience

• Health Coach Certification (or in progress)

• Experience supporting members with both medical and behavioral health

conditions
• Background in telephonic or virtual care delivery model

PAY: $40 per hour

Mental and Physical Requirements

• This is a fully remote role requiring a HIPAA-compliant home workspace

• Work is primarily sedentary with prolonged computer and phone use

• Requires sustained focus, active listening, and continuous communication throughout the day

• Ability to manage multiple members, priorities, and documentation requirements in a fast-paced environment

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold, COVID Staycation Ideas brochure

• MarCom Awards: Platinum, 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)