Registered Nurse Medical Virtual Assistant - Primary & Functional Medicine

Job Title: Registered Nurse Medical Virtual Assistant – Primary & Functional Medicine

Position Type: Part-time | 20 hours per week, with potential opportunity to transition to full-time

Schedule: Monday–Friday | 9:00 AM–1:00 PM Pacific Time (initial schedule; hours may be subject to change based on business needs)
Location: Remote – Philippines
Pay Rate: $6–$7 USD per hour

About the Client

Our client is a U.S.-based physician-led medical practice focused on personalized care, primary care, wellness, functional and integrative medicine, and longevity.

The practice is looking for an experienced Registered Nurse / Medical Virtual Assistant who can provide reliable clinical and administrative support while delivering a professional and positive experience for patients.

About the Role

This role is ideal for an RN with hands-on medical practice experience, particularly in family medicine or internal medicine, who is comfortable working with EMRs, communicating directly with patients, and supporting day-to-day clinical workflows.

Your primary responsibilities will center around Ultralight EMR, prescription and prior authorization workflows, pharmacy coordination, and patient communication.

Responsibilities

1. EMR & Clinical Support — Primary Focus

• Become proficient in Ultralight EMR and manage assigned clinical and administrative tasks within the platform.
• Complete all assigned EMR tasks within 24 hours (Primary KPI).
• Support prescription refill workflows and prior authorizations.
• Coordinate with pharmacies to confirm receipt of prescriptions and obtain medication-related updates.
• Follow up with patients to communicate actions taken and relevant updates.
• Respond to patient messages and emails in a timely and professional manner.
• Learn and use the practice's supplement platform as needed.
• Work with Hint, the payment platform integrated with Ultralight.

2. Patient Communication & Front-End Support

• Serve as a professional and articulate voice of the practice when communicating with patients, pharmacies, and other contacts.
• Handle patient phone calls and inquiries professionally.
• Schedule and reschedule patient appointments.
• Provide timely follow-up on patient requests, including prescription and prior authorization-related matters.
• Maintain clear, courteous, and professional communication across phone, email, and patient messaging.

3. Email & Administrative Support

• Help manage the practice's support email inbox.
• Respond to non-patient-related email inquiries.
• Triage emails and draft responses as needed.
• Use provided FAQ resources to respond accurately and consistently to common inquiries.

4. Additional Business Support - As Needed

• Assist with Instagram posting and caption creation.
• Conduct research related to wellness, functional medicine, and integrative medicine.
• Download, review, and check requested information as needed.
• Provide general business and administrative support.

Training & Resources: The client will provide comprehensive orientation and training materials, along with FAQ resources, to help you learn the practice's systems, processes, and workflows.

• Registered Nurse (RN).
• Actual hands-on experience working in a medical/clinical practice, not solely general virtual assistant experience.
• Hands-on clinical experience in family medicine and/or internal medicine.
• Strong experience using EMR/EHR systems.
• Ability and willingness to learn Ultralight EMR quickly.
• Experience supporting clinical workflows and patient communication.
• Strong verbal and written English communication skills.
• Clear, professional, and confident communication over the phone and through email.
• Comfortable learning new healthcare technology and platforms.
• Reliable and able to consistently meet assigned deadlines and responsibilities.
• Able to provide consistent, longer-term commitment to the role.

Preferred Qualifications

• Previous experience using Ultralight EMR.
• Experience in primary care, functional medicine, integrative medicine, wellness, or longevity.
• Hands-on experience with prescription refills, prior authorizations, pharmacy coordination, and patient follow-ups.
• Experience supporting physicians or other medical professionals.
• Experience with email triage and healthcare-related research.
• Familiarity with social media posting and caption creation.

What Success Looks Like

The successful VA will:

• Complete assigned EMR tasks within 24 hours.
• Accurately support prescription refill and prior authorization workflows.
• Provide timely updates to patients regarding their requests.
• Communicate professionally and courteously with patients and pharmacies.
• Accurately relay pharmacy information regarding medications.
• Respond to patient inquiries and emails in a timely manner.
• Maintain reliable attendance and consistent availability during scheduled Pacific Time hours.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.