Telehealth Registered Nurse - REMOTE

Are you a Registered Nurse looking to use your clinical expertise in a mission-driven, innovative telehealth environment?

Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, is seeking Registered Nurses to join our Global Nurse Advice Line – Next Generation (GNAL-NG) team supporting the Defense Health Agency and the Military Health System. In this role, you will provide 24/7 telehealth triage and clinical advice to active-duty service members, Veterans, and their families around the world.

This is an opportunity to combine your clinical judgment, compassion, and critical thinking skills with advanced telehealth technology and AI-enabled decision support tools, all while directly contributing to military readiness and patient safety.

This is a remote opportunity. 

Primary Responsibilities:

Telehealth Triage & Clinical Advice

• Provide 24/7 telephonic and multimodal (chat/video/web) RN triage services to eligible beneficiaries
• Utilize evidence-based triage protocols (Schmitt-Thompson or equivalent) to determine appropriate care disposition
• Apply professional nursing judgment to escalate care to urgent or emergent levels when clinically indicated.
• Deliver culturally competent services in English (Spanish preferred if applicable).

Crisis Intervention & Emergency Response

• Identify and appropriately manage crisis calls, including suicidal ideation (SI), homicidal ideation (HI), abuse, or life-threatening conditions
• Remain on the line with callers during emergency coordination and follow established 911 or international emergency protocols
• Ensure mandatory reporting and documentation requirements are met for crisis encounters

Documentation & Compliance

• Document all patient interactions in real-time within EHR system for clinical records and within administrative system for reporting
• Ensure documentation includes caller pre-intent, RN endpoint recommendation, and final disposition
• Maintain compliance with HIPAA, cybersecurity, and privacy requirements
• Participate in quality assurance reviews and maintain adherence to documentation accuracy standards (98% compliance requirement)

Performance & Quality Standards

• Meet performance metrics including first-contact resolution, response times, and customer satisfaction standards
• Participate in ongoing quality monitoring and training programs
• Support surge operations and maintain readiness during high-demand periods or emergencies Education & Experience Requirements

Required Qualifications:  

• Minimum Associate Degree in Nursing (ADN) from an accredited nursing program; Bachelor of Science in Nursing (BSN) preferre
• 0–1 year of nursing experience in a clinical or telehealth setting.
• Active, unrestricted Registered Nurse (RN) license. Must be licensed and in good standing in all 50 U.S. states (Compact act accepted).
• Must maintain licensure in compliance with telehealth regulatory requirements for all 50 U.S. states
• BLS certification required (ACLS preferred).
• Must pass background investigation, and required system access
• Credentialed as a Registered Nurse with verification through primary source validation processes
• Sound clinical assessment and critical thinking skills.
• Comfortable working in a fast-paced virtual environment
• Proficiency with electronic health records (EHRs) and technology platforms.
• Ability to work assigned shifts in a 24/7/365 operation
• BLS for Healthcare Providers Certification 

Preferred Qualifications:

• Telehealth or nurse triage experience.
• Experience supporting military or Veteran populations.
• Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson).
• Experience in a clinical call center or URAC-accredited environment.

About Leidos QTC Medical Services, Inc. 

Leidos QTC Medical Services, Inc., operating under the brand name Leidos QTC Health Services, collaborates closely with government and non-government customers to address current and future program needs within the health services domain. In coordination with the PCs, we specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. 

Compensation and Benefits 

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. 

Commitment to Non-Discrimination 

Leidos QTC Health Services is a VEVRAA Federal contractor.  Leidos QTC Health Services and each of its affiliated PCs are Equal Opportunity Employers. We have an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.