Triage Nurse Team Lead

Location: Remote but will require on-site orientation and training.

Position Overview: Provides accurate and responsive service to all calls received during regular business hours. Appropriately provides telephone triage nursing services and collaborates with provider on an as needed basis to obtain orders to facilitate patient care, and schedules patients as needed for appointments. Responsible for day-to-day operations including promotion of teamwork among all personnel working in triage, adherence to applicable policies and procedures, and delivery of the overall triage experience.

Responsibilities:

1. Applies professional skills and knowledge of established concepts, principles, and practice to provide telephone triage nursing services including, but not limited to, health information, health education, healthcare assessment and triage.

2. Ensures the Triage team is trained and appropriately uses the Julie K. Briggs Telephone Triage Protocols and other resources to answer calls.

3. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.

4. Accurately communicates information to provider on call as needed.

5. Conducts thorough and sound nursing assessments of caller’s presenting symptoms.

6. Develops, implements, and evaluates a plan of care for each caller’s presenting symptoms.

7. Applies nursing process to identify and prioritize healthcare triage interventions that are appropriate and accurate, effective, and reduces the risk of adverse outcomes.

8. Appropriately schedules patients as needed for appointments.

9. Ensures triage team returns calls in a timely manner.

10. Maintains confidentiality of all caller and personnel issues.

11. Ensures triage team documents call inquiries clearly and thoroughly.

12. Takes ownership of ensuring the Brio Way is experienced by Brio patients, families, and internal team members. Promotes an authentic, transparent work environment with Brio team members. Always providing polite and courteous conversations.

13. Provides direct day-to-day oversight and direction of the triage team with the help of the Triage coordinator. Educates team on all practice policies and procedures, etc. Collaborates operational issues and ideas with the Triage Coordinator. Participates in professional development efforts to ensure currency in health care practices and trends.

14. Monitors in tandem with the coordinator the staffing levels in relationship to workload and adjusts as necessary.

15. Must attend weekly Triage Team’s meetings, and in office meetings as scheduled.

16. Performs additional tasks as assigned by manager.

Required Minimum Education & Certifications:

• Current SC license RN Required; 2+ years primary care experience; nurse triage or primary care nursing experience preferred.
• Excellent interpersonal and communication (oral and written) skills with customer service focus required.

Work environment and Physical Demands: Requires sitting, standing, and walking associated with a normal physician office environment.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.