Virtual Nurse
Clark OutsourcingPosition Title: Virtual Nurse
Work Set Up: Onsite
Schedule: 9:00 PM to 6:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga
Quick Rundown:
The Virtual Nurse is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver) and client care standards, and ensuring the branch meets or exceeds inquiry conversion goals.
What You’ll Do:
Customer Care & Client Relations
Manage customer care procedures and serve as the primary client contact.
Meet or exceed inquiry-to-client conversion goals.
Ensure high-quality care at all client touchpoints (phone, in-home consultation, follow-ups at 24 hours, 7 days, and every 30 days).
Support intake calls, referrals, and service standards.
Maintain client satisfaction scores of 9+ and deliver a “perfect 10” experience.
Administrative Duties
Answer office phones professionally.
File, scan, and upload employee/client documents weekly.
Process new hire paperwork and maintain compliance.
Enter new clients/employees into ABS within 24 hours.
Review schedules daily for accuracy and resolve clock-in/out issues.
Support technology tools (ABS2, Workbright, RingCentral, Hireology, BrightConnect).
Assist with audits and intake calls as directed.
Nursing Responsibilities
Review and communicate client care plans with staff.
Report changes in client condition to the Director of Nursing (DON).
Prepare clinical notes and summaries.
Counsel clients and families on care needs.
Supervise and coach nursing staff virtually.
Conduct performance evaluations of CNAs.
Ensure compliance with local, state, and federal laws.
Participate in performance improvement activities.
Maintain client records and share updates with referral sources.
Hiring & Scheduling
Collaborate with the Recruiter and DON on staffing needs.
Monitor employee credentials and performance.
Schedule staff for client engagements up to 3 months in advance.
Provide weekly client schedules and manage staff absences.
Ensure consistent staffing with minimal overtime
Conduct quality assurance touchpoints
Process schedules for clients
What We’re Looking For:
Minimum High School Diploma required, though prefer Bachelor’s Degree
LPN, RN, EMT certified or equivalent preferred but not required.
CPR Certification
Strong leadership and management skills.
Nursing background with the ability to supervise and coach staff.
Excellent communication and organizational skills.
Proficiency with scheduling and healthcare technology systems.
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!