Bilingual Medical Virtual Assistant (Spanish - English)

Job Title: Bilingual Medical Virtual Assistant (Spanish - English)

Position Type: Full-time

Work Hours: 8:00 am to 5:00 pm Pacific Standard Time

Work Days: Monday to Friday

Salary: $6 – $8 per hour (depending on experience)

Job Code: T-POR

Workplace: Remote

Preferred Candidate Location: Philippines, Venezuela, Colombia, Nicaragua, Argentina,Mexico

About the Company

The client owns a company based in East Hollywood, Los Angeles that provides social and adaptive skill services to children and adults on the autism spectrum.

This role combines front desk and medical administrative support within a structured and fast-paced clinical environment.

Scope of Work / Responsibilities

• Handle all incoming and outgoing calls in both Spanish and English languages
• Manage email communications and client correspondence
• Independently execute and follow a detailed 20-step SOP workflow, including appointment scheduling, session documentation, verification processes, and client data/patient records management.
• Manage billing and invoicing processes
• Provide general administrative and operational support

EHR Systems / Tools Used:

• Passage Health (primary EHR)
• Microsoft systems
• RingCentral (phone system)

Experience Requirements:

• Minimum 1 year of experience in a remote healthcare or medical administrative role
• Proven experience in insurance verification tasks is a plus
• Proven experience in appointment scheduling and patient coordination
• Proven experience providing billing support is a plusPreferred (Plus):
• Experience in behavioral health or therapeutic/clinical settings
• Experience working with EHR systems

Virtual Assistant Requirements / Skills:

•  High proficiency in Spanish and English (spoken and written)
•  Experience handling high-volume calls in a professional manner
•  Strong attention to detail, particularly in clinical documentation
•  Proven ability to follow detailed SOPs and work independently with minimal supervision
•  Comfortable working in a fast-paced environment. 
• Self directed learner

Basic requirements

• Must be proficient in speaking and writing English & Spanish very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.