DescriptionJob Title: Medical Virtual Assistant (Front Desk Receptionist & Administrative Assistant)
Position Type: Part-Time
Work Hours: 8:00 am to 12:00 pm Eastern Time Zone (EST)
Work Days: Weekdays (Monday - Friday)
Salary: $5–$6 per hour
Job Code: V-BB
Workplace: Remote
Preferred Candidate Location: Philippines
About the Company
The company delivers individualized behavior analysis services designed to address the specific needs of children. The team provides structured support programs that help children build essential behavioral and life skills within a professional and supportive setting.
Scope of Work / Responsibilities
- Provide virtual receptionist support. through call handling, handling of patient inquiries and conducting intake processing in a professional and timely manner.
- Scheduling management. Appointment setting and converting inquiries into scheduled appointments
- Provide great customer service through patient communication and follow up with potential clients.
- Manage complex therapist and patient scheduling.
- Handle cancellations and rescheduling to maintain full provider calendars.
- Send follow-up emails and continue outreach efforts until patients are successfully booked.
- Perform insurance verifications prior to scheduled appointments.
- Support general administrative tasks as needed.
- Take on expanded responsibilities as the practice grows.
Requirements- Healthcare background preferred, ideally in ABA, therapy, or behavioral health.
- Experience with insurance verification.
- Atleast 1 year of medical virtual assistance experience
- Strong verbal and written communication skills for patient interactions.
- Highly organized with the ability to manage complex scheduling.
- Able to multitask and prioritize effectively in a fast-paced environment.
- Coachable and adaptable to practice-specific workflows.
- Knowledge of HIPAA compliance and patient confidentiality standards.
- Proficiency in EMRs like WeThink and Google Chat is a plus
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.